Click each of the key statuses for work orders which you must be aware of:
Any work orders which are at this status are waiting to be accepted by you. Once accepted, they become assigned to your Company.
Once assigned to your Company, you must send an engineer out to site to tackle the work within the SLA agreed time for that work order.
The engineer is working on the job. This may involve the use of the Mobile application to submit a permit to work; log onto, pause, and log out of a job when finished.
This indicates that work on a work order has been paused, for example, if the engineer requires parts, which must be ordered or has had to leave site.
The work has been completed and therefore an invoice can be generated from the system, for this work order.
The invoice has been generated by Verisae and saved, but not yet submitted by the Contractor to Tesco for approval. This means that it can still be edited by the Contractor.
The invoice has been submitted for approval. This process is carried out by Tesco Maintenance authorisers.
Any invoices which have been rejected must be read and modified and re-submitted for re-approval.
The invoice has been approved and submitted electronically for payment.