Work order status

Work orders appear in Verisae with different statuses during their life-cycle.

Some of the statuses require direct action to be taken by the Contractor Administrator. Others require direct action to be taken by the Tesco Maintenance Management team. Click each status for more detail:

Work orders which are at this status are waiting to be accepted by Contractor.

Once assigned to your Company, you must send an engineer out to site to tackle the work within the SLA agreed time for that work order.

The engineer is working on the job. This may involve the use of the Mobile application to submit a permit to work; log onto, pause, and log out of a job when finished.

Work on a work order has been paused, for example, if the engineer requires parts, which must be ordered or has had to leave site.

The work has been completed and therefore an invoice can be generated from the system, for this work order.

The invoice has been generated by Verisae and saved, but not yet submitted by the Contractor to Tesco for approval. This means that it can still be edited by the Contractor.

The invoice has been submitted for approval. This process is carried out by Tesco Maintenance authorisers.

Any invoices which have been rejected must be read and modified and re-submitted for re-approval.

The invoice has been approved and submitted electronically for payment.

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