We put communication at the heart of our client services, closely followed by risk identification and management, resource and cost control. At Four, we have a passion for sharing relevant information with the whole team so that every stakeholder has the facts at their fingertips.
We break client services down into three key areas:
- account management
- project management
- maintenance and updates.
As work progresses, communication remains the key to aligning resources and keeping the project on track. Four uses simple Project Trackers, which show the progress and position with supporting detail at a glance. Emails and forms are essential, but we never forget the importance of picking up the phone or walking over to someone’s desk to talk. This ensures the passion for the project remains bright and the teams commitment is positive.
IT systems and business continue to evolve and mature, so it’s only natural that upgrades are part of your annual product audit and update. Four’s approach is to make small improvements, with regular housekeeping so that ‘breakdown’ is rare and when it occurs the fix is easy. IT systems affect people every day, so routine maintenance is critical to ensure your business requirements are still being effectively met, your user experience is the best that it can be, and that your systems can be easily adapted to reflect any new business requirements.