Technical support

Many technical problems can take a disproportionate amount of time to resolve, especially if your team members are not fully au fait with SQL. Adjustments made on your domain server can affect the SQL database. At Four, we ensure our dedicated technical consultants – with over twenty years’ experience – fully understand your solution and document any interdependencies, so they can quickly identify the fix needed, isolate it, and effect it.

Helpdesk features

Remote or on-site
When IT problems come up, you can call Four Business Solutions and ask us to view your desktop. We can use this remote access to show you how to solve the problem, or, for more complex issues, we can investigate quickly and efficiently via VPN onto the database. Proactive telephone contact from us comes as standard to make sure you are happy with every aspect of our service.
Customer events
Sharing experiences with other customers can give you crucial insights. We offer a User Group membership, where we talk about issues linked to your software, and keep you to up-to-date with product developments and technology news. We also run seminars/webinars that encourage a collaborative approach to business issues.
Software upgrades
Four installs patches and upgrades from the software manufacturer. We do not believe in charging for these individually, we would prefer to install them for you as part of your annual maintenance contract, ensuring you receive excellent value for money.
Disaster recovery
Four will help with all your continuity needs, including recovery plan design, dry runs, testing, and configuration changes. In the event of a real disaster we will get you back up and running as quickly and smoothly as possible. In the past we’ve assisted a customer who suffered torrential flooding in Malawi and a housing association after all its security backups were compromised. Four even restored a critical server on 26th December for a Telecoms client. The list goes on…
Systems audit
This service is designed to assess your use of your software and identify any immediate problems, as well as suggest how you could better utilise your system. It also highlights any ‘Teaming and Lading’ concerns and is a valuable, documented process to reassure auditors, shareholders or trustees.
RDBMS/database support
Our dedicated help desk consultants can provide training and support for MS SQL Server and remote diagnostics support. Additionally, we provide database-tuning services for both MS SQL Server and Oracle.
Extended telephone support
Our IT helpdesk is open from 9.00-17.30, five days a week. A full 24×7 service is available if required, on either a temporary or permanent basis.